I am with Manulife for my extended health care, such as dental, vision, massage, etc.

I need to do a dental procedure with $450. To find the eligible amount, I logged in my Manulife account and I am surprised that I can’t find a place to show the balance of my eligible amount.

I called Manulife. I was told the only ways to find it out are: 1) call Manulife; 2) do the calculations myself based on the total eligibility and how much has been spent.

I find this is strange. It’s like online banking not showing the account balance. And the only ways to find out is either calling the bank or do our own bookkeeping.

Am I missing something? Am I having unreasonable expectations?

How about other extended health care insurance companies, such as sun life?

Can sunlife customers see the eligibility amount themselves?

Thank you all!