Email to Carrytel Customers: Dated Feb 11

I hope this message finds you well. I am writing to inform you of an upcoming adjustment to the pricing of our services at Carry Telecom. We have always been committed to providing you with high-quality internet, VOIP, and IPTV services at competitive prices. However, due to recent economic changes and our continual commitment to enhance service quality, we find it necessary to revise our pricing structure. The current monthly fee of your Cable Internet 1000(ON HotDeal) is $49.99. From Mar 17,2025, your new monthly service fee will be $64.99.

The decision to adjust our prices has not been made lightly and is influenced by several key factors: Inflation: The ongoing global economic situation has led to increased costs across various sectors, impacting our operational expenses. Labor Costs: To maintain our high standard of service and customer support, we have invested in our workforce. This includes fair and competitive compensation for our dedicated team, ensuring we attract and retain the best talent. Investment in Our Network: We are continually upgrading our network infrastructure to provide you with more stable and robust services. These enhancements are crucial for meeting the growing demands for high-speed and reliable connectivity.

We understand that any price increase can be of concern. Please rest assured that this decision is in alignment with our goal to offer you the highest quality of service. We are dedicated to continual investment in our technology and people, ensuring that you receive the best possible experience.

We thank you for your continued support and understanding. Carry Telecom remains committed to providing you with exceptional service and connectivity solutions.

Warm regards, Carry Telecom Inc.