Occurred three times at two separate stores now.
I went to the store at Mapleview Mall in Burlington, Ontario and the GEC seemed weirded out that I pulled up my phone and opened my Apple Wallet for her to scan my membership QR. She seemed to either be quite confused or even slightly annoyed? I prefer this way so I don’t have to say my phone number out loud (as silly as it sounds).
Two weeks ago, the GEC at Masonville Mall in London, Ontario was strangely fascinated by how I can just pull it up on the app for her to scan it as well. The GEC when I needed to hem something at a separate time was also fascinated by it.
Idk if it’s just me, but I guess these features are too relatively new?
I’m confused, are we now using GEC as interchangeable with educators now? GEC = Guest Education Center, people who help you in the store = educators
Given the verbiage the company uses I completely understand the confusion though 😂
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Original post id: t3_1bqfab3: on reddit by /u/biologystudent123
Depends on the employees. I was in Masonville mall 2 months ago, my guess (old employee) knows about the membership QR and few weeks ago, I went back to buy an items new employee didn’t asked about membership QR.
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I never had that experience even at Mapleview. If anything they were grateful I pulled it up and said it’s alot easier now that we can add it to our wallet :)
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Yeah, depends on the store. We know about it but aren’t used to it, was just told today actually we’ll start letting guests know they can add it to their wallet
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in my experience they know all about it but were surprised i knew about it.
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I want everyone to use it! Hate typing in email or phone number when store is loud
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That, and people who have very long email addresses lol
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It’s funny you say this because I was at Masonville last week and the GEC showed me how to do this and I had no idea!
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Ohh, I must have had a new worker I guess.
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People need to stop thinking educators are “annoyed” with you.
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You’re from the future, clearly!
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I didn’t know this! How do I add this to my wallet?
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Go on the app > Account > View Membership Pass > View in Apple Wallet
Make sure your app is updated
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Wow, thank you! That’s a huge help, as I have a weird email.
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We are aware. And if we aren’t then the store managers aren’t doing their job lol
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We know. I don’t always ask guests if they have the QR but I’ll ask if they have a membership or phone number. If they aren’t sure I’ll ask if they have the app and tell them I can scan their QR from there but I generally to avoid having to give a spiel about it to everyone. But yeah, long story short, educators should know about it.
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Overall it is a newish feature (rolled out to employees in September) and then to guests afterward. I knew about the app but not that I could add it to my wallet. Thanks for teaching me! 🤗
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They’re not keeping up with communications about these things. Reading Zipline is part of the job.
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Interesting
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