I appreciate the considered response.
Let me prefix that I am stubborn as well, but in the opposite direction. I would rather have a dead forum than one full of toxic discourse. If discussion is going to make people feel worse and not be of any real benefit to anyone, it might as well not take place at all. It’s similar to the issue of being open-minded; if your mind is too open your brain may just fall out and you would have been better off just being overly skeptical. There’s no benefit to absorbing any and all things presented to you, and presenting it as some sort of virtue is weird. You may not think you are (or maybe you do), but you are implicitly presenting it as a virtue when you tell individuals to actively filter their own content. It becomes whack-a-mole for each and every one of us and by making toxic content visible the default, it suggests that blocking it is just like a personal prerogative. That the person is somehow sensitive for not wanting those turds floating around and you keep allowing the same people to continue to pour buckets of turds into their pool.
We are in the fediverse now, and there is a very important line to be drawn in between “Subscribed”, “Local”, and “All”.
I understand that there is a possibility that someone vulnerable may browse by “All” and run into harmful content.
The problem is greater than that. As long as we are federated with instances rife with bad actors, their posts, comments and votes will appear in communities we are subscribed to as well. Fortunately (well, in a sense), most instances are better moderated than this one and so communities hosted on their instances will not be accessible to the worst instances. Their protection then extends to us (well… whoever ends up sticking around), but there’s nothing preventing hate groups from harassing people here via communities on this instance, via PMs, or communities on other unmoderated instances.
If I were to receive many user reports - and I mean reports of specific content - I may also take action even if these are not Local. But I am being asked to block things before users even run into any of this content!! As in, I am pretty sure users have had to go to other instances to learn about exploding-heads, because I have not had any issues here.
Whether you have “run into” bad content or not is irrelevant. If members of this instance are made uncomfortable by what they see in All, in comments here and there, or worse, in PMs, that becomes your problem because you are responsible for what type of content this place allows. I hope you read the article about evaporative cooling because regardless of how you feel about people being made to feel merely uncomfortable on your instance, those people will eventually go away and be replaced by people you may not want to represent this place. This will happen slowly and once you realise, it’s probably too late.
Another property of your stance is that it is inherently reactive. You require that people have a sour or harmful experience before maybe taking action, and based on your stated philosophy, probably not nearly as drastic action as would be necessary to really fix the problem. You can’t just ban a person from an instance full of equally ‘bad’ people and expect that to be enough. The core principle of not being presumptuous or excluding may come from a good place, but it’s misapplied and you won’t be appreciated for it by people you would want to appreciate you.
I’m being quite prescriptive here. But to moderate and maintain a healthy community you need to be proactive. Your job as a moderator and admin is to prevent people from having a bad experience. You are not a police officer that goes around punishing people for behaving badly in the name of justice. Banning and defederating is not a device for punishment, it is a tool for carving out your own space. One that reflects your moral values. And yes, your moral values should be reflected in how you run this place, because as I’ve already argued, a person can not be impartial other than by chance. Let people who find your moral framework agreeable come here and subject themselves to your judgement out of trust. That, in my opinion, is how a good, cohesive community organically emerges.
Again, trying to act impartial only obfuscates your biases and people can’t rely on your judgement if they don’t know where they have you. It only opens you up to complaints about arbitrary and inconsistent enforcement of whatever rules you may eventually come up with.
I wonder if it’s the same issue I posted about here: https://slrpnk.net/post/602890