drops in at local pharmacy
“I’m running out of my meds, can you refill them?”
“Sorry, you have to come closer to refill-day, so come back Saturday.”
“Okay, I’ll come back then.”
…
“Okay, it’s Saturday, here to refill my meds.”
“… yeah, you’re out of refills. We’ll have to talk to your doctor.”
“… but it’s the weekend?”
“Oh, we’ll sort it out on Monday.”
…
“Okay, it’s Monday, can you get in touch with my doc?”
“Sure! We’ll fax that. Come back tomorrow and we’ll have it sorted out.”
“No, I’m on my last pill, it has to be refilled today.”
“You know you’re supposed to give us 48 hours notice, right?”
ಠ_ಠ
“Yes, I know. I tried.”
“Okay, we’ll fax them now. Come back this evening.”
“Okay.”
calls towards the end of the work day
“Hi, are my meds in yet?”
“What? We don’t have any meds for you on file.”
“No, my doctor faxed something?”
“No they didn’t.”
calls doctor
“We definitely faxed them. We’ll fax them again.”
phones pharmacy back
“Hi, are my meds in yet?”
“What? We don’t have any meds for you on file.”
“Can you check if you got faxed anything about my meds?”
“Oh, yes, we see that now, we got a fax. Can you come in Wednesday to pick them up?”
“No, I’m on my last pill.”
sigh on phone
“You know you’re supposed to give us 48 hours notice, right?”
“I tried.”
“Okay, we’ll get that ready for you, please hold.”
…
“Sorry, we’re all out of those. They’ve been all out for a while. It’s on back-order, everybody’s out.”
stifles why-am-I-just-hearing-about-this-now-screaming-rage
“Uh, what do I do? I’m on my last pill.”
“Okay, we’ve got a one week supply to give you. Can you come tomorrow?”
“I can come now.”
“But we’re closing in 15 minutes.”
“I’m out walking the dog. I’m literally at your door.”
“… Okay.”
gets my one week supply
“Thanks. What do I do for next week? Will there be more then?”
“Oh no, it’s really out-of-stock. But the half-dose pills aren’t. We’ve got those, so you can just double-them. Call your doc and we’ll get that sorted.”
“Great.”
…
frustrated and needing to get back to my life, I give it a few days. Bad mistake.
…
calling dr office
“Hi, they’re out of my meds everywhere, can I get prescribed the halfsies instead?”
“Uh, your doctor has been prescribing those to a lot of people and nobody’s complained yet.”
“Well the pharmacy disagrees.”
“The pharmacy is allowed to give you the halfsies sans scrip if they’re out of the regular dose.”
“I did not know that. Do they know that?”
“Whatever. They obviously don’t want to without a scrip. Doc will be in tomorrow, we’ll sort it out.”
…
Calls pharmacy next day afternoon.
“So d’you have my meds?”
“What? We don’t have any meds for you on file.”
“No, I mean my doctor said they’d fax today.”
“Yeah, they didn’t. For what?”
“The halfsies. They also said you can do the substitution yourself when you’re out-of-stock on something.”
“Yeah, we can’t do that, they’re wrong.”
“Fine. Okay, I’ll call my doctor again about sending the fax.”
calls doctor
“Did you send them that fax?”
“We sent them the fax again. We’ll send it again again.”
“Great, thanks.”
at this point life intervenes, and I still have one pill for tomorrow morning - so wait until next day to call
“Hi, do you have my halfsies?”
“We can have them for you day after tomorrow.”
“Day after tomorrow!? … Sorry for raising my voice but I’m on my last pill, what happened?”
“Well, they’re not in stock.”
“What.”
“But you can get them from other pharmacies.”
“I was told they were in stock here.”
“They’re not.”
“Fine. I’ll call around.”
thinks angrily about the last time this happened and scrip was lost in limbo between two pharmacies and had to get re-prescribed
Calls Other Pharmacy. On hold for 30 minutes.
“Hi, do you have these meds?”
“What? No, nobody has them.”
“I mean the halfsies.”
“Oh! Let me check.”
on hold even longer
“Yep, we’ve got them. We’ll call your pharmacy and get the scrip transferred.”
“Great!”
gives this an hour to work out, calls my pharmacy
“Hi! Are my drugs transferred to Other Pharmacy?”
“We’re just putting the scrip on hold and doing the paperwork, we’ll get it sent to them in five, then call them.”
“Great! I’ll give them 20.”
15 minutes later, call Other Pharmacy anticipating being stuck on hold for a long time.
phone picks up quickly! Yay!
“Hi! Have they transferred my scrip?”
“Let me check.”
…
…
“Nope, they haven’t. I’ll give them a call right away. Can you call back in half an hour?”
“Okay.”
(；￣д￣)
STAY TUNED FOR THE EXCITING CONCLUSION!
Canadian.
I am still terribly confused (Aussie here)
They don’t like to do paper prescriptions anymore, especially for ADHD meds, and so everything is sent back and forth direct between drs and pharmacies.
Yeah paper is phased out here as well - it’s only mentioned as an emergency fallback. I get it sms’d to me with a QR that’s scanned as above (fulfillment is also updated online with any remaining repeats)
But again: i can take that scrip anywhre i please. Doesn’t need to be transferred or phoned through, it belongs to me and i have absolute freedom of choice with where i get it filled.
If there’s one thing Canada is amazing at, it’s screwing up bureaucracy to make the easy things hard.
That said, I’d think the “digital ID” chuds would scream bloody murder about fully digital scrips.
Dear god why. A scrip is already tied to your ID and medical records in paper form. Digitising it just streamlines
Aussie here that completely agrees. eScripts are awesome. Have you heard of the MedAdvisor app? You can keep your scripts in it, and order to your usual pharmacy for pick up with a few clicks. Or pull up the QR codes easily if you go to a different one in person. It sends you notifications when your supply is running low too.
Also though, by the sounds of all these faxes back and forth between doctor’s office and pharmacies, I don’t think they have the same system we did before paper scripts were phased out. We have a computerised system in the background that the pharmacy can check to see if the script is in the system from the doctor’s office.
It also might just be ADHD meds that require an approval be faxed. Whereas we have SafeScript, pharmacists and doctors can log in and see the authority to prescribe.