I just spent time chatting with an agent with Koho trying to cancel my account. I had to etransfer myself three separate times, the first time I say that the max amount was higher than what was in my spendable, I thought well that must just be my round up and that saving thing they have to boost your credit. Nope I have no idea where that money came from so than I get onto their chat bot saying I want to close my account. Their “AI agent” might as well just drop the I! Anywho I get talking with a person who says I still have money places, so I ask them if they can transfer all the money to the place where I can etransfer it out, they say one moment then they have moved as much as they can so I now have an extra $6 something in the account. So I etransfer that money and ask if the account can be closed. The agent says no there is still money in your account, I ask if it can be transferred into my spendable and they say no I have to do it, but will not explain to me how to do it. Most angering closing of an account I have had, but hey I was about $70 richer than I thought!
Did you do business with them for tips from your restaurant job, or was that your personal decision? I would still stick to a credit union and brick-and-mortar banks so I can speak to a real person.
I closed my accounts with Tangerine and Simplii for that reason. I don’t like the AI era, unless it involves the stock market.
It was personal banking, I stick to my credit union for every day banking and a brick and mortar place for my mortgage. The mortgage may change in the future depending on if I go to a broker or not.
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