During the trial it was revealed that McDonald’s knew that heating their coffee to this temperature would be dangerous, but they did it anyways because it would save them money. When you serve coffee that is too hot to drink, it will take much longer for a person to drink their coffee, which means that McDonald’s will not have to give out as many free refills of coffee. This policy by the fast food chain is the reason the jury awarded $2.7 million dollars in punitive damages in the McDonald’s hot coffee case. Punitive damages are meant to punish the defendant for their inappropriate business practice.
The coffee was spilled on the lady by a McDonald’s employee, she spilled it on herself.
And yeah that’s how it works. If I sell you a knife and you accidentally cut your finger off then that’s on you. If when you buy a knife I throw it at you and you get injured as a result, that’s on me. This is very basic logic of how responsibility works.