The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers that they didn’t know about the lifetime subscriptions when they bought VPNSecure, and they cannot honor the purchases.
In March, complaints started appearing online about lifetime subscriptions to VPNSecure no longer working.
The first public response Ars Technica found came on April 28, when lifetime subscription holders reported receiving an email from the VPN provider saying:
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Welp. Sounds like a case for a class action lawsuit.
Presumably they did not check with the lawyers before sending this announcement. Presumably, the lawyers would have told them (a) definitely don’t say you cancelled them on purpose knowing that these people had purchased lifetime subscriptions (b) also, don’t cancel the subscriptions in the first place, but if you do, please don’t send out an announcement acknowledging that they purchased lifetime subscriptions and you’re cancelling them on purpose, knowing that.
If you decided it wasn’t worth paying lawyers to go after the former owners (which might well be accurate), wait until you’re paying lawyers and getting nothing for it other than the opportunity to defend a lawsuit you are almost certainly going to lose. And then pay more money. I for one will be highly interested to see how this develops.
My guess is “Oh we misspoke, we’ve had a change of heart and we definitely see your point, we’ve decided out of the kindness of our hearts to be fair, you can definitely have those lifetime subscriptions” once they check with their lawyers. But maybe not.
Huh, didn’t know that, “I didn’t know.” is a valid way to be excused from legal accountability.
If the cops show up, and you write a sworn statement saying, “Yeah, I shot him! He pissed me off, what was I supposed to do?”, your lawyer’s not going to be happy with you and it’s not going to make your case go better.
Not doing that doesn’t mean you’re a free man, they might have other ways to prove it, but certainly going out of your way to put in writing exactly what you did wrong and why is just going out of your way to make your opposition’s task a whole lot easier and more successful.
Edit: Simpler explanation
deleted by creator
VPNSecure also apologized to any customers who felt caught off guard by the changes…
they didnt get caught off guard, you fucked them as hard as you could so you could milk them for more money than they already gave you.
you literally stole from them in order to charge them for the thing you just stole.
Plex “lifetime” subscribers defending Plex’s shitty actions a couple weeks ago by saying they have a “lifetime” pass (literally nothing in Plex’s license say what “lifetime” means): crickets
