A newly released audit of the Toronto Transit Corporation’s (TTC) operations found growing discontent among the transit agency’s non-unionized staff, including worsening concerns about safety and a turnover rate of up to 62 per cent in some departments in recent years.

In 2023 and 2024 exit surveys the TTC conducted with departing employees, over half of respondents said their decision to leave was influenced, mostly or in part, by an “unhealthy organizational culture,” “lack of trust in the executive/senior leadership,” and “growth and career advancement.”

A smaller percentage of employees responded that “psychological safety” (35 per cent), “discrimination towards them during their employment” (29 per cent), and “physical safety” (14 per cent) were contributing factors in their choice to leave.