So I struggled to delete a free Apple TV+ account for a day now (tried different browsers etc) and decided to search if anyone else has had the same problem. Turns out this issue is at least a year old, is known by apple and the Apple support suggests to find someone else with an Apple device to help you out.

Just wow. This can’t be legal by EU law.

  • cyberfae@lemmy.world
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    2 days ago

    Maybe you can contact your bank and explain what’s going on, and ask that they cancel the charge. This might cause your apple account to be banned though, but I’m not 100% sure.

    • MisterFrog@lemmy.world
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      11 hours ago

      It 100% will cause your apple account to get banned.

      There was a fraudulent charge on my card once to iTunes, so I got it reversed by the bank, because it was fraud.

      This banned my account and I had to go to apple support when months later I discovered my account was banned. They give you one chance.

      So yeah, you gotta ask them first if you don’t wanna get banned. But you should basically say, cancel my subscription, please and thank you, I’m not required to use your device to do so if you let me sign up without a device.

      I suspect in multiple countries they would have to comply under consumer law, and I know for a fact they would be obligated to on Australia.

      • cyberfae@lemmy.world
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        8 hours ago

        I thought so, but as I don’t use any of Apple’s products, I don’t know their policies and didn’t want to give false info.

    • Scubus@sh.itjust.works
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      2 days ago

      free

      Sounds like he is wanting to get his account banned, if he can get them to charge him this seems like the way to go.

      • cyberfae@lemmy.world
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        2 days ago

        It’s pretty common for free trials to require a credit/debit card to automatically charge you once it’s time to renew. Normally you should be able to cancel it before the charge or get a refund shortly after, but some companies don’t make this an easy process.