Wow.

  • kadup@lemmy.world
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    2 days ago

    Of course it is, because the point isn’t whether or not they could deny doing the bare minimum - they can’t.

    The point is companies like LTT use a “extended warranty!”, “lifetime warranty!”, “never have a headache with our products in your life!” as part of their marketing, so they make these claims to change how the customer will evaluate their purchase… yet they try to get away with having undefined terms, because this way, they can actually deny the promised lifetime warranty for whatever random bullshit they come up with.

    Both situations are protected in Brazilian law. Certainly the bare minimum doesn’t have to be written, the law does so for you already, but any claims of further protections need to be written and can’t be changed after the fact.