Ombuds Report: Customer Complaints Up 43%, Rogers sees 118% Increase - CCTS
www.ccts-cprst.ca
Telecom ombudsman publishes Mid-Year Report   Ottawa (April 25, 2024) – The Commission for Complaints for Telecom-television Services (CCTS) released its 2023-24 Mid-Year Report today. The report shows a 43% increase in the number of complaints from telecom and TV customers in Canada between August 1, 2023, and January 31, 2024.  “This substantial increase in... Read more »
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The original was posted on /r/onguardforthee by /u/pjw724 on 2024-04-25 22:57:20.

“This substantial increase in complaints from telecom and TV customers is concerning”, states Howard Maker, Commissioner and CEO of the CCTS, in a statement to iPhone in Canada. "The increasing number of complaints about overcharges on bills, and refunds or credits not being received is particularly alarming in light of the rising cost of living.”

Rogers experienced a 118% rise in complaints, maintaining its position as the service provider with the most customer grievances, followed by Bell (58% rise) and Telus (48% rise). Fido saw a 20% rise year-over-year, while Freedom Mobile saw a 4.2% increase in complaints.

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CCTS 2023-24 Mid-Year Report

Aug 1 - Jan 31