NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.

Fridge failures: LG says angry owners can’t sue, company points to cardboard box::NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems…

  • XEAL@lemm.eeEnglish
    1101·
    9 months ago

    Reminds of that video of Louis Rossmann where he says something like: if a company writes something in small print and/or on places where people won’t look, it’s because the company knows they would lose customers and damage their PR if people knew about it.

    Aside of being legal or not, if LG really wanted their customers to be aware of their BS, maybe they should have put a big ass plastic warning sticker in the front of the fridge itself, preferably holding the door/s locked or on the inside, somewhere annoying where nobody would miss it.

      • lukeb28@lemm.eeEnglish
        102·
        9 months ago

        I think it’s because he’s such a staunch capatilist

        • OrderedChaos@lemmy.worldEnglish
          61·
          9 months ago

          Serious question. How is he a staunch capitalist if he is always advocating for right to repair? For consumer rights?

          • agitatedpotato@lemmy.worldEnglish
            121·
            9 months ago

            Consumers having rights doesn’t change the type of economic system. You could have consumer rights under feudalism and that would still be feudalism. The right to mend you own fence wouldn’t make your feudal lord any less of your feudal lord. Heck and that example is even a worker right not a consumer one.

          • Grangle1@lemm.eeEnglish
            4·
            9 months ago

            He is in the third-party repair business, so it makes sense for him to promote right to repair to protect his industry.

            That, and as he often says, in an ideal capitalist world for both producer and consumer, the best way to retain business is to keep the customer happy, and an easy way to do that is to produce a quality product and not screw the consumer over, lest the product break or total itself and the customer go elsewhere for repair or replacement of the broken product. Satisfied customers in the first initial sale can lead to those customers returning often and recommending the business and product to others, leading to much more business (and profit) overall.

            • Billiam@lemmy.worldEnglish
              2·
              9 months ago

              He is in the third-party repair business, so it makes sense for him to promote right to repair to protect his industry.

              That, and as he often says, in an ideal capitalist world for both producer and consumer, the best way to retain business is to keep the customer happy, and an easy way to do that is to produce a quality product and not screw the consumer over, lest the product break or total itself and the customer go elsewhere for repair or replacement of the broken product. Satisfied customers in the first initial sale can lead to those customers returning often and recommending the business and product to others, leading to much more business (and profit) overall.

              Hmm, that sounds expensive. How about I give you a shoddy bomb casing filled with used pinball machine parts and put off worrying about any repercussions until next quarter?

      • ikidd@lemmy.worldEnglish
        21·
        9 months ago

        You gotta know he has a fleet of bitcoin miners sucking down the equivalent of a small countries energy needs.

    • AA5B@lemmy.worldEnglish
      2·
      9 months ago

      Bullshit, then I still don’t know until after I bought it, took delivery, and “agreed to” whatever they decide to post there

      It should need to be visible on the sales demo, and the online listing, so I do have an opportunity to look for an alternative