In unrelated news, music piracy is on the rise.

PS. I am sorry that my wording of this rubbed so many people the wrong way. This is a truly a nasty update of terms and agreements, and it’s going to hurt a lot of people financially.

If it’s all fine with you stay in. But if it’s not you have a little over 30 days to get out.

  • Darkassassin07English
    15·
    11 months ago

    …so, you can cancel, and you can get a refund…

    1. CANCELLATION, CHANGES TO YOUR PLAN AND REFUND POLICY

    a. Your Right to Cancel: You may cancel your Subscription purchased directly from us, including any free trial period, at any time to avoid future charges.

    1. HOW TO CANCEL

    a. If you purchased your Subscription directly from us: Monthly Billed Audio Plans: If you cancel a monthly billed Subscription within seven (7) days of the start date of your Subscription, your Subscription will terminate immediately and any fees paid are eligible for a pro-rata refund

    Non-Monthly Billed Audio Plans: These are Subscriptions that renew and bill for periods longer than one month, e.g. quarterly or annually billed Plans. If you cancel a non-monthly billed Subscription within thirty (30) days of the start of your Subscription or each subsequent renewal charge, your Subscription will terminate immediately and fees paid for that Subscription Period are eligible for a pro-rata refund

    All Subscriptions may be cancelled by phone by calling the phone numbers below: […]

    In addition, you may cancel by using our online chat feature as follows […]

    If you purchased a Subscription not from us but instead through an External Service. You must manage and cancel your Subscription directly with that External Service.

    • ares35@kbin.social
      61·
      11 months ago

      but no refunds past 30 days into a longer-than-one-month term. pay by the year, cancel 6 months in, you’re out half of what you paid. not even converting the ‘used’ time into a shorter appropriate length term (like a six month plan or 2 quarterly ones…) and refunding some if it…

      it’s robbery.

      cable companies in the u.s. do the same shit, now. no prorated refunds–even on normal monthly billing.

      • Darkassassin07English
        52·
        11 months ago

        Honestly I think that’s perfectly fine.

        You get ample opportunity to try the service you’ve paid for, usually at a cheaper bulk price vs monthly, and to decide you don’t like it and refund your purchase. Beyond the 30 days is just you changing your mind and going back on a deal you made.

        Why should the company have to come up with a refund just because you later decided you didn’t need/want as much as you’d bought?

        If it stopped working after the 30 days, sure you should be able to get a refund; but just because you decided you don’t want it anymore? Most retail stores have a 30day refund window… Beyond that is an added courtesy

        • quirzle@kbin.social
          4·
          11 months ago

          Most retail stores have a 30day refund window…

          90 days is pretty standard. But also, retail stores are selling goods. Not wanting to accept goods that have been used for over a month is more reasonable than not wanting to refund a service that’s not going to be utilized.