For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in …

1 in 4 CEOs planning to replace workers with AI this year, according to recent poll::For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in 2023, it appears we are one step closer to that becoming a reality. Executives of some of the largest and most powerful companies in […]

  • zcdEnglish
    451·
    10 months ago

    Let’s completely liquidate billionaires to pay for UBI. There’s literally only a few of them

  • Snot Flickerman@lemmy.blahaj.zoneEnglish
    311·
    10 months ago

    See: Labyrinthian phone systems where it’s nearly impossible to talk to a human.

    Don’t fret, this year, they’re fully removing the humans from the equation.

    Literally, customer service is where I expect this to hit first.

    Corporations have made clear they’ve cornered all the markets, and they’re not concerned with serving the customer or fixing mistakes anymore. This will absolutely the first rug-pull. Expect to be flung into digital “black holes” when you have an issue because there no longer is a human in the chain to resolve it.

    • xor@sh.itjust.worksEnglish
      101·
      10 months ago

      this is already the case, except i can eventually reach a human that doesn’t understand english, reading an english script…
      at least the AI won’t get frustrated and hang up on me.

      • Snot Flickerman@lemmy.blahaj.zoneEnglish
        91·
        10 months ago

        I can’t put the blame on underpaid people in other countries as much as I can’t put it on the AI itself. It’s the shitty business management practices. I doubt the foreigners doing customer service for the Yanks are happy about being browbeaten and spoken to abusively simply because they don’t speak English as a first language. On top of the abuse, they’re getting paid pennies compared to US/European customer service agents! They’re human, they deserve the same pay, it’s disgusting.

        It’s not the individual laborers fault that the corporate Suits make the rules and make them follow a script and don’t allow them to actually help you. They can get fired for deviating from the script or actually helping you.

        Corporations are really banking on how an AI will never, ever help you if they don’t want it to. They don’t have to worry about coaching it or firing it. They can just keep changing the code to fit new scenarios.

        • xor@sh.itjust.worksEnglish
          4·
          10 months ago

          whoa, im not blaming impoverished people with poor english from taking customer service jobs… they’re doing what they can with what they have…

          im saying customer service is already practically a black hole… just instead of an AI that doesn’t understand or help with your problem… and regurgitates pieces of a script inappropriately, we already have that right now but with humans.

    • randon31415@lemmy.worldEnglish
      12·
      10 months ago

      Customer service is the only part of companies that if they do a good job, the company makes less money instead of more.

      • Snot Flickerman@lemmy.blahaj.zoneEnglish
        4·
        10 months ago

        I mean, yes and no. If your company is constantly fucking up and constantly having to fix things for customers yeah, but if you’re actually providing good service and products to begin with, customer service is more about retaining your existing customer set by keeping them so happy with how you’ve treated them that they wouldn’t consider an alternative. I know we’re well beyond the era in history where companies are worried about pesky things like “customer satisfaction” or “long-term profits” but it doesn’t mean that classic principles don’t apply: companies just stopped giving a shit about them.

  • ben@lemmy.zipEnglish
    301·
    10 months ago

    The fun part is that for some industries this will “work”.

    Not because the AI actually functions as a replacement for workers, but because a lot of companies have become bloated from aggressive hiring over the past few years.

    So when things continue to function with the reduced staff they’ll say how great the AI is. When in reality all that’s going to happen is the employees that stay around will just be picking up more of the work again.

    Hurray for out of touch CEOs!

  • SlopppyEngineer@lemmy.worldEnglish
    13·
    10 months ago

    Then the AI fks up in spectacular fashion and the company can’t blame an employee anymore so they sue the AI provider who says there were no guarantees.

    • Encrypt-Keeper@lemmy.worldEnglish
      1·
      10 months ago

      Thumper’s coming for you bro. I predicted this year ago when I lost my x frame litter and they brought in the Stryker with the robot arm securement.

      • 😈MedicPig🐷BabySaver😈@lemmy.worldEnglish
        1·
        10 months ago

        I’m fine with a Lucas. Let’s see a robot thread a 22 gauge into that vein on top of a thumb. Or, carefully extricate a teen with spine injury that is head down under the glove box area. Doubt that’ll be a thing anytime soon.

  • M500@lemmy.mlEnglish
    1·
    10 months ago

    I’m not a CEO, but I’m starting a very small company. I have been able to use AI in various way to help me quickly do some work and not need to hire people or commission someone do to the work for me. I still have someone I work with regularly, but instead of having two people. One person plus AI can do the work just fine.

  • 1984@lemmy.todayEnglish
    13·
    10 months ago

    I mean yeah, some jobs can be replaced. Depends on what it is. I wouldn’t mind being able to talk to chat gpt in my car and say what kind of food I want, and it places a order for me to go pick up. ':)