I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.
At this point I wish I hadn’t wasted my money.
After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn’t recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.
I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.
I had this issue with that particular setting, and since it was part of my backup I couldn’t restore it as-is.
If you feel comfortable enough modifying the backup file, search for
hide_usernameand set tofalse. You’ll be able to restore your backup until that feature is fixed.Thanks for the troubleshooting
The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.
That was due to Google IIRC. I think the thing a lot of people don’t really get, is that this app is made by a small team (believe just one person with some general adhoc help).
It’s a fantastic content browsing experience with a ton of features. It might not be sustainable still given the small user numbers on Lemmy. I don’t know.
This user seems to have an edge case that is probably a lower priority. Doesn’t seem to require the PSA really. Obviously no bugs would be great but that’s not really how software works unfortunately.
Again, not a troubleshooting thread. The “PSA” was that I spent $17 on an app and no longer have access to that service. I can’t access the features of sync pro. I contacted the developer to either fix my problem or when they couldn’t do that get a refund. I paid for a year and didn’t even get 6 months of use.
Good to know
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This is not my comment from the Play store, it’s from another Sync user having a similar issue:
Play store link: Sync for Lemmy
I appreciate the troubleshooting. Unless it was a pre selected option I wouldn’t have enabled that in any version.
The back up had the same data that caused the app to crash before.
Did you try just logging in to the fresh install?
Yes, but like I said it doesn’t see that I purchased sync pro without restoring the backup.
Tried that, too. It says no purchases found. That’s when I attempted to contact the developer.
Did you have more than one Google account on your phone? It could be that it’s trying to restore the purchase from another account than the one it was purchased from.
I made sure it was done under the right Google account.
You should have a trace of the transaction somewhere in https://payments.google.com under either Activity or Subscriptions & Services.
I don’t have any problem showing proof I have purchased Sync Pro.
I attempted to request support first and received a quick initial reply about my problem. Never got an update so I requested a refund in the same email chain and still haven’t heard back. I then went through the Google Play refund process and they said they won’t refund me either.
So I’m just out my money. No big deal, and I moved on. I just posted so if someone was looking into paying what I think is a ridiculous price for a year of ad free and some features, there was some good feedback.
Isn’t that an option when you reinstall? To reinstate purchases?
Settings > Restore Purchases
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Is that even necessary? I’ve never had to use restore purchase even after a clear data and cache plus reinstall. Once I was logged in it just…knew.
Weird, I haven’t been able to replicate this with my account. I corrupted my local db and the app crashed. Then I cleared local app data and cache and reinstalled. When i logged in it recognized my paid status and I was able to import my corrupted db, then it crashed. I then restored to my uncorrupted backup and all was well again.
Have you exported your local backup to a desktop computer? BeaverDB is pretty good at repairing corrupted DBs.
I have not exported it. That also seems like a lot of extra work when I paid $16.99 for an app. I used RiF for years without an issue and I only paid $2.99 once
It would help others if you did. Just because the main developer will not help you doesn’t mean the community cannot/will not.
I certainly don’t disagree that it might help someone else.
This post wasn’t meant to try and troubleshoot though. I attempted to go through the developer and Google to get something fixed and neither helped so I made a public post in the community to try and make others aware that they may not get what they paid for or support to fix issues.
It’s December. Give him a little bit of slack for the holiday month. A lot of people try to take a week or two off. He pushed an update right after Thanksgiving.
Personally, I recommend avoiding pushing releases during holidays if you know post launch support releases might be low, but it would probably lead to criticism of him not updating enough.
I did give him some slack. I emailed him dec 11 and he answered back immediately for several replies. I gave him a week for the troubleshooting with no reply, and then I gave him 5 days after I emailed for a refund with no reply before I ever posted on here. I don’t understand why people are so defensive. I wasn’t bashing the guy or anything, I’m more upset that I’m out $17 than not being able to use an app that is nothing special in a sea of apps.
You picked the wrong app. Take the L and go grab Voyager or something else.
I am. I ended up using boost. The only thing I miss is swipe gestures, but otherwise very happy with it.
Welcome to Boost!
Thanks! I’m really enjoying it.
