In my state, getting certain government benefits, over the past decade, was a matter of five minutes on the phone with an official.
As of this year it’s a scary maze of a paper application. The online application process is “temporarily out of service”. Conversation with a relevant official is no longer offered. And while you were trying to make sense of all that we stopped your benefits.
What we’re seeing here is a way to stop providing benefits, but without the legislative hassles.
I can’t think of a specific term, but it might be summed up as “reducing access and adding unnecessary barriers to discourage the use of benefits”?
Adding enough friction to the process that people are more likely to give up during the process. It’s something that can be countered with non profits that exist to help guide people through the process
In my state, getting certain government benefits, over the past decade, was a matter of five minutes on the phone with an official.
As of this year it’s a scary maze of a paper application. The online application process is “temporarily out of service”. Conversation with a relevant official is no longer offered. And while you were trying to make sense of all that we stopped your benefits.
What we’re seeing here is a way to stop providing benefits, but without the legislative hassles.
I can’t think of a specific term, but it might be summed up as “reducing access and adding unnecessary barriers to discourage the use of benefits”?
Adding enough friction to the process that people are more likely to give up during the process. It’s something that can be countered with non profits that exist to help guide people through the process
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