See, I made a paypal account long after changing my legal name, and I made the account under my current legal name. They asked for a birth certificate to prove my identity, so I gave them one. I have an amended birth certificate from when I changed my name that lists both my deadname and my current legal name. When Paypal saw my birth certificate, they changed the name on my account to my deadname, even though the paperwork clearly stated it wasn’t my legal name. When I complained to them, they told me I had to submit change of name paperwork to change the name on my account. Well I never changed my name while I had a paypal account! They did! I just wanted it un-changed to what it was before. If I need to submit change of name paperwork to fix their mistake, why didn’t they need paperwork to change it away from my legal name in the first place?
I hate paypal because they’re transphobic.
See, I made a paypal account long after changing my legal name, and I made the account under my current legal name. They asked for a birth certificate to prove my identity, so I gave them one. I have an amended birth certificate from when I changed my name that lists both my deadname and my current legal name. When Paypal saw my birth certificate, they changed the name on my account to my deadname, even though the paperwork clearly stated it wasn’t my legal name. When I complained to them, they told me I had to submit change of name paperwork to change the name on my account. Well I never changed my name while I had a paypal account! They did! I just wanted it un-changed to what it was before. If I need to submit change of name paperwork to fix their mistake, why didn’t they need paperwork to change it away from my legal name in the first place?