• masterofn001
    link
    fedilink
    arrow-up
    10
    ·
    2 months ago

    Was once a tech support guy for one of the original, hyphenated, cell phone brands.

    I would constantly get shit for actually resolving issues and 100% ratings but being over the handle times - instead of “punting”.

    Eventually, I argued them down from a 12 minute handle time on phones to putting me on chat/email where I thoroughly went off script. Often. Until a problem was fixed, or I sent them a new phone, and headphones, and a speaker, maybe a charger or 2, and some stickers just for fun.

    Then, one day I’m advising the VP of north America, the global web guys, the manufacturing design team and then i quit.

    Sorry for the w310. I told them the cable was going to break.