• ultratiem
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    765 months ago

    Sony has always treated its customers like absolute trash from the get go. As a kid, I had a stereo that ended up dying. They weaselled out of the warranty. Flash forward to my Sony headphones where one ear died and they did the same. Forward again to my Ericsson phone whose screen died due to “water damage” (the markers were triggered by a friend who worked in their repair department said all phones on high humidity zones were always triggered because back then phones weren’t even dust proof). They sent it back refusing to fix it.

    Since then they have been on my embargo list. One of the worst companies for caring about their customers.

    🖕

      • ultratiem
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        5 months ago

        Yeah another stellar case in point to show Sony would rather you eat glass than have to do anything for you.

        Let’s not forget the ridiculous court case against Geohotz for jail breaking the PS3. They pulled out every dirty tactic they could in that suit. Really showed their colours and how they actually “fight” in the court of law.

        Scum of the earth.

        • amigan
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          135 months ago

          My last straw was when they killed OtherOS on the PS3, which was very much part of my purchasing decision. Sure, it was kneecapped from the start (Linux still ran under the hypervisor, could not use the GPU, and was only given 6 Cell cores), but it was there. At least I got a $60 check from the class action settlement!

          Bunch of cocksuckers. I have not purchased a Sony product since.

          • Norah - She/They
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            85 months ago

            You see, they wanted all the benefits of being able to use OtherOS in their marketing. But they didn’t want you to actually use it!

            • amigan
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              5 months ago

              Basically. In Sony’s case, they were clearly afraid of homebrew games, but I still can’t imagine any other rationale than what you said for killing the feature, especially as neutered as it was. It definitely taught me a lesson about buying products that can’t be kill switched after purchase. The US Air Force even built a cluster of 1700 PS3s that relied on this feature. I’m sure they weren’t routable to the internet to get updates though.

      • Kbin_space_program
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        25 months ago

        The Sony minidisc players were decent hardware, but the app that loaded music onto the discs was completely garbage.

        It would set the bit rate down to sub 40kbps(so it looked like you had mp3 Cd levels of storage, and would move the original music files it “loaded” deep into %appdata% to try and hide the originals from you.

      • @[email protected]
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        15 months ago

        That was what got me to look into piracy. Bought a CD and was unable to copy it to my iPod. Fuck that

    • @[email protected]
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      5 months ago

      I remember my friends mom got an s3 and the water damage tag was triggered before they even left the store, they tried to exchange it for another one but it was triggered too.

      I’m still convinced that many of them were purposely triggered so they could deny warranty claims. It makes too much sense.(I know s series isn’t sony, I just mean most companies do this).

      • ultratiem
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        45 months ago

        I don’t think it was on purpose, but who knows what their facilities are like. Maybe their phones are built in a literal sweat shop lol.

        In any case, it was a ridiculous thing to use to weasel their way out of a repair given how unreliable those markers are. I would definitely have taken as much evidence as possible and reported it to the consumer watchdog in your country.

        Again, 🖕Sony

    • @[email protected]
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      25 months ago

      Have to admit though, when it comes to quality equipment, they do take the cake. I’ve never had a Sony product break on me (except my walkman, but that was my fault 😂).

      But, to be honest, I’ve never consumed anything but audio and video equipment from them (receiver amplifiers and TVs). Things may be different in other departments, including their PS department.

      • Kbin_space_program
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        45 months ago

        I had a Sony Bluetooth MP3 player that accidentally got through a full washer and drier sequence.

        And worked out of the wash for another 3 years.

        Their software was garbage, but christ some of hardware was Nokia levels of tough.

        • @[email protected]
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          15 months ago

          Yeah, hardware wise they’re superb. Software wise… not so much… maybe that’s the reason why they fell so behind on broadcast equipment.