A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

  • Rodeo
    17·
    8 months ago

    A simple courteous reminder of their obligations may save both parties some undue hassle.

    Actually, the customer is already getting undue hassle, while the company is just breaking the law. Why can’t we just expect better?

    • falsem@kbin.social
      1·
      8 months ago

      Remember that you’re talking to some poorly paid person that has to deal with unhappy people all day and probably doesn’t even agree with these policies. This is no different than being in a restaurant - don’t be rude to service people. Be polite, but firm. You can express that you’re unhappy and that this isn’t acceptable in a way that doesn’t come off as berating some first level service drone.

    • vsis@feddit.clEnglish
      315·
      8 months ago

      Nobody broke the law lol.

      I believe they have like a month to comply.

      The just asked for a ticket in the app, to make their lifes easier. If OP doesn’t want to, they still have to comply though.

      Now I remember why I hate working directly with customers.

      • Trainguyrom@reddthat.comEnglish
        3·
        8 months ago

        I believe they have like a month to comply.

        According to my training when I was handling my workplace’s GDPR request email companies have 30 days to respond. Meaning they could simply have a bot respond to all incoming emails on day 29 and say “we’re reviewing your request” and be in compliance for a while longer