Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
Agreed, though as a customer my biggest pet peeve is having to talk to someone because the functionality is inexplicably not available on their website. If having a chat bot to do this gets around the issue I’m all for it.
A good example even before the whole LLM boom is that one of the couriers in my country (Purolator) implemented a truly useful chat bot a few years ago. I can do all kinds of stuff with it that you would have to call any other courier to get done, such as update my address to let the driver know a buzzer number.