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Zoom, the videoconferencing platform that profited substantially from remote work during the pandemic, is now asking employees to return to the office. Its CEO, Eric Yuan, claims Zoom meetings don’t let people build trust or be innovative.
[…]
Yuan explained that trust is essential “for everything,” and he finds it hard to build not only that but also innovation and debates over Zoom.
“Quite often, you come up with great ideas, but when we are all on Zoom, it’s really hard,” Yuan said, according to Insider. “We cannot have a great conversation. We cannot debate each other well because everyone tends to be very friendly when you join a Zoom call.”
Yeah but isn’t this more like you telling the customer that you don’t personally use a dryer because you don’t know how to make it work? Sure it’s possible you know all of the mechanics of a dryer without knowing what the controls on the top do, but it doesn’t really inspire a lot of confidence from the customer if you can’t make the product you’re selling work for yourself.