We get support tickets from professional engineers.
Sometimes it is “my software isn’t working send me how to get it working.” No details on what is not working or what they were doing, so we have to dig the information from them. Like “is your computer on, do you have a network connection, are you connected to your work server, oh you thought google search access is same as VPN to work? …”
Its rare to get somebody on the call that says “when I open this file and do this, this other thing happens, and here is the sample file and steps I did”
Other things are like: “This software is supposed to output this in this way, but it’s not.”
So we open the dialog and watch their steps, software says select objects to export, they are clicking Ok with no result, so we have to point out the message they are supposed to read…see where it says select an object to export, and it is highlighted in yellow to draw your attention and has a red asterisk? Yes? Well they are talking to you, you have to do the action required.
I can understand grandma not understanding software, but an engineer is supposed to be a problem solver.
It’s already happening.
We get support tickets from professional engineers.
Sometimes it is “my software isn’t working send me how to get it working.” No details on what is not working or what they were doing, so we have to dig the information from them. Like “is your computer on, do you have a network connection, are you connected to your work server, oh you thought google search access is same as VPN to work? …”
Its rare to get somebody on the call that says “when I open this file and do this, this other thing happens, and here is the sample file and steps I did”
Other things are like: “This software is supposed to output this in this way, but it’s not.”
So we open the dialog and watch their steps, software says select objects to export, they are clicking Ok with no result, so we have to point out the message they are supposed to read…see where it says select an object to export, and it is highlighted in yellow to draw your attention and has a red asterisk? Yes? Well they are talking to you, you have to do the action required.
I can understand grandma not understanding software, but an engineer is supposed to be a problem solver.
What you tryna say bout granny? keep her name out your mouth!