Transcript
The person disappering meme. It has the caption: “Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey.”
The person disappering meme. It has the caption: “Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey.”
If there’s a delay, it’s now because IT people are trading “WTF is this guy’s malfunction” questions over slack instead of walking to a colleague’s office and asking “WTF is this guy smoking? There’s no machine with that name”.
Understand the tax where we delay when people get the most basic information - what is the name of the thing that is broken? - wrong and thus the ticket sits in the “Fuck this guy” queue is actually accidental, and it’s because IT makes an actual effort to collaboratively render the word salad in the ticket into something with a “what’s broken”/“where is it”/“how to show it breaking” format (‘why we fix it’ and ‘when you need it’ absent in a NON-suspicious way) and trim all the fat on that bad steak.
Also, if you say ‘just’, I’m gonna refill my coffee before I read further because trivializing someone else’s work is rude and I wanna not hate you. If you write ‘the below problem’ or ‘the ask’ or ‘the spend’, also, I’m gonna need more coffee. It’s just my quirk, but it’s best to pretend we both graduated secondary school.