I totally agree with you. I can’t read the article because it requires an account. What I’m concerned about is the highly likely anglo-centric nature of this tool; as in it likely only alters the Indian accent for the convenience of the english speaking customer and likely does nothing to facilitate the work for the employee whose first language is likely not english.

Also, white North Americans are already culturally sheltered enough as it is, last thing I think we need is automation that neutralizes manifestations of culture for the sake of convenient communication.