We’ve all been there. Something goes wrong, so you call customer service. What answers is a bizarre, arcane mess of an answering machine where you have to puzzle out exactly how company x categorizes customer issues when all you want is to talk to a human being. Saying “Complaint” cuts through all of that, but you might need to wait on hold for a bit. Just make sure you’re nice to the person on the other end.
Unless you are asking for the address or business hours, you need to talk to a real person. Just let me get to that part faster and I’ll be less annoyed when I get there.